What is a phone scam?
A phone scam is when fraudsters try to deceive victims into giving away personal information or money over a phone call.
How can I recognise a scam call?
It’s often a scam if someone asks for sensitive information or claims to represent a well-known company unexpectedly.
What should I do if I receive a scam call?
Hang up immediately and never share any personal details. Report the number to your phone provider or the New Zealand Police.
How can I protect myself from phone scams?
Use strong passwords, enable two-factor authentication, and be cautious of unknown numbers or urgent requests for payment.
What are the warning signs of a scam call?
Scammers often pressure you to act quickly, threaten consequences, or request money or personal information without reason.
Which types of calls are usually scams?
Common ones pretend to be from banks, police, or government agencies asking for payments or account details.
Can scam calls be traced?
Sometimes, but it’s difficult because scammers often use fake caller IDs or overseas numbers to hide their origin.
How can I report a scam call in New Zealand?
You can report it to your phone operator, the Department of Internal Affairs (DIA), or on WhoseNumber.nz so the number is flagged as dangerous.
Can I recover money lost to a scam call?
It depends on the situation. Contact your bank and the police immediately—quick action increases the chance of recovery.
